Privacy Policy

Effective Date: 01/01/2025

LumiFlow (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you visit our website https://lumiflow.co or interact with our products and services.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

  • When you make a purchase, we collect your name, email, shipping address, and payment details.
  • If you contact us, we collect your email and any information you provide in the message.
  • If you subscribe to our newsletter, we collect your email address.
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B. Information We Collect Automatically & Third Party Data

  • Cookies & Tracking Technologies: We use cookies and similar technologies to analyze site traffic and improve user experience.
  • Device & Usage Data: We collect information like your IP address, browser type, and pages visited to understand how you interact with our website. If you log in via social media or use third-party payment services (e.g., PayPal, Stripe), we may receive some data based on your privacy settings with them.

2. How We Use Your Information

We use your information to:
Process and fulfill orders.
Provide customer support.
Improve our website and products.
Send promotional emails (if you’ve opted in).
Ensure security and prevent fraud.

We do not sell your personal data to third parties.

3. Your Rights & Choices

You have the following rights regarding your data:

For EU/UK Residents (GDPR Rights):

  • Access & Correction: You can request a copy of your data or correct inaccuracies.
  • Erasure: You can ask us to delete your personal data.
  • Objection: You can object to certain types of processing.
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For California Residents (CCPA Rights):

  • You can request to know what personal information we collect.
  • You can ask us to delete your data.
  • You can opt out of data sharing.

To exercise your rights, contact us at info@lumiflow.co.

4. How We Protect Your Data

We use industry-standard security measures, including SSL encryption, secure payment gateways, and access controls, to keep your information safe.

5. Data Retention

We keep your data only as long as necessary for legal, operational, or business purposes. You can request deletion at any time.

6. Third-Party Services & Cookies

We use third-party tools (e.g., Google Analytics, Meta Ads) to analyze trends and optimize our marketing. These services may collect their own data. You can manage cookie preferences via your browser settings.

7. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or requests about your privacy, contact us at:

📧 Email: info@lumiflow.co
🌐 Website: https://lumiflow.co